Terms of Service
Last updated: October 2025
Operated by: TheColourWorld, United Kingdom
Contact: contact@thecolourworld.com
1. Overview
Welcome to TheColourWorld!
These Terms of Service (“Terms”, “Agreement”) govern your use of our website and services, including any purchase of products from thecolourworld.com (“Website”). By accessing or using this Website, you agree to be bound by these Terms.
TheColourWorld is an independent, creative UK-based brand that provides fun, artistic, and family-friendly products designed to inspire imagination and creativity. Please read these Terms carefully before placing an order or using any part of our services.
2. Eligibility
You must be at least 18 years old to purchase from TheColourWorld. By placing an order, you represent that you are legally capable of entering into a binding contract in your country of residence.
3. Our Products
All our products, including colouring books, crayons, and creative kits, are sold under TheColourWorld brand.
Each product is described with care and accuracy, but small variations in colour or design may occur due to screen settings or manufacturing processes. These variations will not be considered defects.
TheColourWorld reserves the right to modify, discontinue, or update any product without prior notice.
4. Pricing and Payments
All prices listed on our website are shown in British Pounds (£ GBP) unless otherwise stated. Prices include VAT where applicable.
Payment can be made using the accepted methods displayed at checkout. We do not store payment information — all transactions are processed securely through Shopify’s integrated payment gateway.
We reserve the right to change our prices at any time, but changes will not affect confirmed orders.
5. Order Process
When you place an order, you will receive an order confirmation email acknowledging receipt. This does not mean your order has been accepted. Your order becomes binding once it has been dispatched and you receive a shipping confirmation from us.
We may refuse or cancel any order if:
-
The product is out of stock
-
Payment is not successfully processed
-
We suspect fraudulent or unauthorized activity
6. Shipping and Delivery
We offer delivery across the United Kingdom and selected international destinations. Shipping times may vary depending on location and carrier availability.
Estimated delivery times are provided during checkout. While we aim to deliver your order promptly, TheColourWorld cannot be held responsible for delays caused by postal services, customs, or unforeseen events.
For full details, please see our Shipping Policy.
7. Returns and Refunds
We want you to love your creative experience with us! If something isn’t right, please contact us within 14 days of receiving your order.
To be eligible for a return:
-
The item must be unused and in its original packaging
-
Proof of purchase must be provided
-
Return postage costs are the responsibility of the customer unless the product is faulty
Refunds will be processed within 5–10 business days after we receive your returned item.
For more details, please refer to our Return Policy.
8. Intellectual Property
All content on this website, including logos, artwork, product designs, photographs, and written materials, are the property of TheColourWorld. You may not reproduce, distribute, or use any content without prior written permission.
Unauthorized use of our intellectual property may result in legal action under UK copyright laws.
9. User Conduct
When using our website, you agree not to:
-
Misuse the website for illegal purposes
-
Interfere with its operation (e.g., hacking, spamming, or data scraping)
-
Submit false or misleading information
-
Violate any local, national, or international laws
We reserve the right to suspend or terminate accounts violating these Terms.
10. Limitation of Liability
To the fullest extent permitted by law, TheColourWorld and its affiliates shall not be liable for any indirect, incidental, or consequential damages resulting from:
-
The use or inability to use our website or products
-
Any loss of profits, data, or goodwill
-
Third-party conduct or unauthorized access
In no case shall our total liability exceed the total amount paid by you for the products purchased.
11. Disclaimer of Warranties
All products are provided “as is.” While we take pride in the quality of our creative products, we make no warranties — express or implied — that our products will meet your expectations or specific needs.
We do not guarantee that the website will always be available or free from errors, though we strive to maintain a smooth and enjoyable experience.
12. Indemnification
You agree to indemnify and hold harmless TheColourWorld, its owners, and affiliates from any claim, loss, or expense arising from your violation of these Terms or misuse of our website or products.
13. Privacy and Data Protection
We care deeply about your privacy. Your personal information is processed in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.
Please review it carefully to understand your rights under the UK GDPR.
14. Third-Party Services
Our website may contain links or integrations with third-party platforms (e.g., Shopify Payments, social media, or carriers).
TheColourWorld is not responsible for the content or actions of these third parties. Using them is at your own risk.
15. Termination
We reserve the right to refuse service, cancel accounts, or restrict access to our website at any time without notice if we believe a customer has violated these Terms.
Upon termination, any outstanding obligations or payment liabilities shall survive.
16. Changes to These Terms
We may update these Terms from time to time to reflect business, legal, or technical changes.
All updates will be posted on this page with the “Last Updated” date revised accordingly. Your continued use of our website constitutes acceptance of the new Terms.
17. Governing Law
These Terms shall be governed and interpreted under the laws of England and Wales.
Any disputes shall be handled exclusively in the courts of the United Kingdom.
18. Contact Information
If you have any questions about these Terms or need support regarding an order, please reach out to us at:
📧 Email: contact@thecolourworld.com
🌍 Website: thecolourworld.store
TheColourWorld — where imagination meets colour. 🎨✨